CPCPA Accounting and Bookkeeping Services
We assure you a better future.
When you use our services, you trust us with your information. We
understand this is a big responsibility, and we work hard to
protect your information and put you in control. This Privacy
Policy is meant to help you understand what information we
collect, why we collect it, and how you can update, manage,
export, and delete your information.
CPCPA Group Data Privacy Statement
We at CPCPA Accounting and Bookkeeping Services, together with our
affiliates and members of CPCPA Group, are committed to protecting
your privacy as our client, and even as a visitor to this website,
we respect and value your rights as your data.
The CPCPA Group is steadfast to comply with the Data Privacy Act
of 2012 or "DPA", its Implementing Rules and Regulations, relevant
issuances of the National Privacy Commission ("NPC"), and other
applicable privacy laws to uphold your right to privacy and
protect the personal data that you entrusted to us.
You are welcome to visit our website while remaining anonymous and
without revealing any of your personal data.
✔ How we collect information
Our website does not collect or record personal information
online. However, we may manually or automatically collect your
personal information should you choose to provide them using your
contact and email services every time you:
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Visit the website, we may use web analytic tools, including
those of third parties, that use cookies to collect anonymous
information and data generated from your activities, such as the
number of times the website is visited, the searches you
perform, access internal links, etc.
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Visit a third party website and click on advertisements of a
member of the CPCPA Group;
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Visit any office, premises, and/or use the facilities of a
member of the CPCPA Group;
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Submit your application forms and documentary requirements to a
member of the CPCPA Group; or
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File complaints, inquiries, or requests with a member of the
CPCPA Group;
✔ What we may collect from you
In cases where email messages contain personal information, CPCPA
Group will use the information for purposes provided to us. This
may include but not limited to:
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Contacting you in order to obtain your consent.
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Responding to your messages, inquiries, comments, or request for
information; and
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Sending you the information that you requested for.
We may collect the following personal information:
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Your name and other particulars such as, but not limited to,
contact details, residential address, birthdate, gender, marital
status, business name, and place of business;
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Details and photocopies of your government or other IDs, and
other digital photos and biometrics captured or submitted in the
course of your transactions with a member of the CPCPA Group;
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Financial information such as income, expenses, bank deposits,
investments, loans, credit cards statements, liabilities, and
other financial records;
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Employment details and other information required for tax
returns filing, and your employee's personal information and
their employment details.
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Images and audio recordings captured by our CCTV camera and
similar recording devices in accordance with existing laws and
internal policies of the members of the CPCPA Group;
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Voice recordings of your conversations with our associates and
firm's representative or any employee who accommodated you when
transaction with a member of the CPCPA Group;
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Information about your transactions with third parties,
including your customers, supplier merchants, service providers,
banks and utility companies;
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Non-personal information provided by the electronic device you
are using such as the IP address, operating system, browser type
and version, and other machine-related identifiers; and
- Specimen signatures
✔ How we may use your information
Your personal data may be used, stored, processed, shared and
disclosed by the CPCPA Group to its members and employees, as well
as third parties (as may be allowed by law) for the following
relevant and necessary purposes:
-
Legal. To comply with relevant and applicable
laws in the Philippines and those of other jurisdictions, such
as but not limited to Republic Act No. 10173 or the Data Privacy
Act of 2012, Republic Act No. 1405 or the Bank Secrecy Law,
Republic Act No. 8791 or the General Banking Law of 2000,
Republic Act No. 9510 or the Credit Information System Act,
Republic Act No. 9160 or Anti-Money Laundering Act of 2001, as
amended, and the Foreign Account Tax Compliance Act (FATCA).
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Transactions. To be able to provide and
complete the services, activities, and transactions which you
request, or other products and services that you have availed
and are maintaining with any of the members of the CPCPA Group
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KYC Procedures. To perform know-your-client
(KYC) and customer identification procedures to establish your
identity via authorized third parties that conduct due diligence
and file-matching services that is consistent with applicable
regulatory requirements of the Anti-Money Laundering and the
National Privacy Commission (NPC), among others; and to process
and share your KYC information within the CPCPA Group that will
ultimately benefit you in such a way that you will only need to
provide or update certain personal data that were not previously
provided when availing any new product or service with any
member of the CPCPA Group.
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Policies and obligations. To comply with the
CPCPA Group's internal policies and its reporting obligations to
governmental authorities under applicable laws.
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Research and Profiling. To conduct studies,
researches, automatic and manual profile analysis, behavioral
modeling on your values, scores, metrics from your personal
data, your preferences, financial behavior across product
interactions, along with market trends for members of the CPCPA
Group to be able to develop and improve the efficiency and
reliability of their products and services, assess your risk
profile, and further elevate customer experience.
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Cross-Selling. To offer and send you direct
communications via call, SMS, email, Electronic Direct Mail
(EDM), chat applications, direct mailers, etc., through
authorized third parties based on the campaigns designed by
members of the CPCPA Group.
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Marketing. To offer and send you direct
communications via call, SMS, email, Electronic Direct Mail
(EDM), chat applications, direct mailers, etc., through
authorized third parties based on the campaigns designed by
members of the CPCPA Group.
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Promotion. To communicate with you regarding
services information, including offers, promotions, discounts,
rewards; and to personalize your experience with various
touchpoints such as branches, call centers, telemarketing,
email, messaging and other channels;
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Use of Cookies. To analyze non-identifiable web
traffic data that includes your IP address, links, pages, sites
or platforms that you have accessed, visited or clicked; the
date and time of your visit, your geolocation, and your IOS and
web browser type/s.
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As necessitated by third parties or members of the CPCPA
Group:
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To provide support in delivering our services and products
to you;
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To comply with existing laws, rules, and legal processes;
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To implement policies and terms of use, or such other
applicable policies with respect to the products and
services that we provide;
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To address fraud, illegal activities, security or technical
issues;
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To protect rights, interests, property or security, of
clients and third parties;
✔ Your Data Privacy Rights
Subject to the requirements, conditions and exemptions under the
applicable law and Data Privacy Laws, and payment of reasonable
fees, you are entitled to the following rights:
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To know and access your personal data, including:
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The sources from which they were obtained;
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The manner by which such data were processed;
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The reasons for the disclosure of your personal data to
recipients, including the names and addresses of recipients
thereof;
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The information on automated processes where the data will
or likely to be made as the sole basis for any decision
significantly affecting or will affect you;
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The date when your personal data was last accessed and
modified.
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To dispute any inaccuracy or error in your personal data and
require the CPCPA Group to correct or update the same.
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To obtain a copy of your personal data in an electronic or
structured format for further use.
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To (i) suspend, withdraw from, or opt-out of certain activities
such as but not limited to profiling, marketing, promotions, or
cross-selling or (ii) order the blocking, removal, or
destruction of your personal data from CPCPA Group's system,
provided, that in either case, such action is neither critical
nor required by any applicable laws and regulations to maintain
the products and services that you availed.
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To file a complaint with the National Privacy Commission.
For a complete reference of your rights under the Data Privacy
Act, you may access the National Privacy Commission website at
www.privacy.gov.ph.
✔ How we protect your information
We assure you that your personal data are handled with utmost care
and discretion as we take data privacy and information security
very seriously. We have put in place appropriate organizational,
physical, and technical security measures and controls to
safeguard and maintain the confidentiality, integrity, and
availability of your personal data. This includes secured storage
and encryption.
We will not process your personal data without any lawful or
legitimate basis as access to your personal information is
restricted to authorized persons only pursuant to existing laws
and regulations issued by relevant government authorities.
All our personnel who may have received and processed your
personal information are bound by professionalism and
confidentiality as stipulated in their employment contracts. They
have also signed a non-disclosure agreement before onboarding and
upon formal resignation.
Your personal data will be stored in a secured database for no
longer than ten (10) years either from your last transaction with
any member of the CPCPA Group or until the expiration of the
retention limits set by applicable law, whichever comes later.
After this duration, both physical records and digital files will
be disposed of.
✔ Changes to our Data Privacy Statement
CPCPA Group has the discretion to modify this Data Privacy
Statement from time to time to align with relevant laws and
regulations and the CPCPA Group's policies and procedures as
applicable. All updates will be posted in this webpage.
✔ How to Contact Us
If you have any inquiries regarding this Privacy Policy, please
email our Data Protection Officer at:
informationdpo.cpcpa@gmail.com
Updated as of April 2025
